Refund Policy

1. General Policy

All transactions made on rustgambling.gg are final. We do not offer refunds for deposits, wagers, or losses incurred during gameplay. By participating in our services, you acknowledge and accept this policy.

2. Exceptions

While our general policy is to not provide refunds, exceptions may be made under specific circumstances:

• Unauthorized Transactions: If you believe that a transaction was made without your authorization, please contact our Customer Support immediately. We will investigate the matter and, if fraud or unauthorized use is confirmed, take appropriate action, which may include reversing the transaction.
• Technical Errors: In the event of a technical malfunction on our platform that directly affects a transaction or game outcome, please report the issue to Customer Support. We will review the incident and determine if a refund or other corrective measure is warranted.

3. Chargebacks

Initiating a chargeback without first contacting our Customer Support team is against our Terms of Service. We encourage users to reach out to us to resolve any issues before seeking a chargeback through their financial institution. Unauthorized chargebacks may result in the suspension or termination of your account.

4. Responsible Gambling

We are committed to promoting responsible gambling. If you feel that you are developing a gambling problem, we encourage you to seek assistance. While we do not provide refunds for losses due to gambling, we offer self-exclusion options and can direct you to professional support services.

5. Contact Information

For any questions or concerns regarding this Refund Policy, please contact our Customer Support team at support@rustgambling.gg.

By using rustgambling.gg, you acknowledge that you have read, understood, and agree to this Refund Policy.